Spectrum Store

This is such an amazing team !! . Had Very very low expectations of this place before I walked in as most cable companies offer terrible customer service but not here . (Secret they are phenomenal) I came in with my brother to help him transition his spectrum landline to a cell phone and move his Verizon cell phone over . My brother is extremely apprehensive to change and doesn’t like to be bothered and generally fearful that he is gonna be taken advantage of by tech companies. We managed to get take the cost of his landline $50 and the cost of his Verizon $120 ($170 total ) down to only $70 for the first year and $100 for the second year . This is with two brand new iPhone (iPhone 15 pro and SE 3 ) for his person and business use This is a total savings of $1860 over the course of two years. My brother could hardly believe it . After the years and years and years of MIs treatment at Verizon he finally found a company that looked out for him . The guys in the store did an excellent job making him feel comfortable and confident in his decision making process. The whole process took about 40 mins . Though I am sure it can be a lot longer . Can’t speak more highly about this store and the service

This store has the most horrific customer service. They have no error resolution. After making a 3rd trip, this store manager, Ben, told me he couldn't escalate my issue and told me to call 611. I called 611 and they tell me they can't escalate a store issue or complaint. This is Ben's response after I came back, for a 4th time, to ask him why he lied to me.

Nicholas Welms and Nicholas D'Occhio are tremendous assets to Spectrum. On 8/17/23 & 8/18/23, I visited their store after encountering serveral horrible experiences at the Spectrum Store on Babcock Road, Melbourne, FL. I HIGHLY recommend both the Store Specialists named: Nicholas for a raise and promotion. They are the only reason I did not abandon Spectrum for AT&T that day. They were friendly, supportive, and knowledgable. They resolved a critical issue that the unhelpful associates at the Babcock store characterized as "impossible" to fix. Thank you Nicholas & Nicholas!